Frequently Asked Questions

Licensee

As a licensee customer of the NSLC please find answers to the most common questions around Secure Payment Profiles.

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Why do I have to have a NSLC Secure Payment Profile?

We’re making our credit card payments even more safe and secure to help protect you against fraud and identify theft.

The NSLC Secure Payment Profile allows you to maintain your own credit card data for up to five (5) credit cards in the NSLC’s secure database. NSLC employees will see only your masked credit card number when an order payment is processed.

What happens to my credit card information that was previously kept on file?

All non-secured card information currently kept on file will be destroyed. This does not include licensees that already store information with us.

Going forward, no credit card information will be stored, received or recorded by NSLC employees.

NSLC employees will only see the first four and last four digits of your credit card number when processing an order payment. All other digits will be masked.

How do I set up my account?
The NSLC Wholesale Order Desk will create an account for you. You will receive an email containing a link to reset your password. Make a note of the username provided in this email, you will need to enter it to reset your password and login to your account. Once logged into your account, you can add up to five (5) credit cards.
What is my username?
Your username is your NSLC customer ID. Customer ID and username can be used interchangeably.

If you’ve forgotten your username, click on the ‘Forgot Username?’ link on the main page. An email will be generated and sent to the address on file.
How do I reset my password?
To reset your password, click the ‘Forgot Password?’ link on the main page. You will be prompted to enter your username. An email will be sent to the address on file containing a link to reset your password. You may also call the NSLC Wholesale Order Desk and request that they reset your password for you.
How do I update my email address?
You can update your email address and other personal information when you login to your account. If your email address has changed and you are unable to login to your account, please contact the NSLC Wholesale Order Desk at 1-800-380-7449, or 902-450-5253 in Halifax, and they can update the email address on your behalf.
How do I add, update or delete a card?
Login to your NSLC Secure Payment Profile. From the ‘My Account’ screen, complete the required fields under ‘Add New Card’ and then click ‘Add New Card’. The card will appear under the header ‘Cards on file’. You can add up to five (5) different credit cards. To delete a card, select the card to delete and click “Delete Card’. You cannot update the card information once the card is added, you must delete the card completely from your profile and re-add it if any changes are required.
I get an error when trying to reset my password

When resetting your password, ensure that your "reset link" has not expired. You can check this in the email that you received. The default expiry time is 60 minutes unless otherwise stated in the email.

Do not copy and paste your customer ID from the reset email, this can cause problems if you have copied a hidden character such as a tab or newline. Please key the customer ID in manually.

Only your customer ID can be used to reset your password, please ensure you are entering the correct information, email addresses are not a valid customer ID.

Where is my password reset email?

Emails are sent almost immediately from the NSLC system, if you have not received your email within 5 minutes of your request, please check the following

Sometimes, emails are caught by spam filters and sent to a separate folder other than your inbox, please ensure you have checked all possible folders

Emails for password resets have the subject line 'NSLC Password reset requested' and are sent from the email address 'NOREPLY: NSLC Secure Payments '. If necessary, please ensure that your email system is set to accept email from this sender.

Some email programs do not check for email immediately, some may poll for new emails on a periodic basis. This can usually be bypassed by clicking on a "check for mail" or "send/receive mail" button.

PCI

The Payment Card Industry (PCI) is made up of a coalition of credit card companies including Visa, MasterCard Worldwide, JCB International, Discover Financial Services and American Express. In 2006, PCI developed a set of Payment Card Industry Data Security Standards (PCI DSS) to ensure all companies that process, store or transmit credit card information maintain a secure environment. This includes all merchants, vendors, or software providers who handle credit card information.

Read more: Security and PCI Compliance

Why does the NSLC adhere to PCI requirements?
All merchants, whether small or large, need to be PCI compliant. The payment brands have collectively adopted PCI DSS as the requirement for organizations that process, store or transmit payment cardholder data. PCI SSC is responsible for managing the security standards while each individual payment brand is responsible for managing and enforcing compliance to these standards.